Expert Strategies for Collections: The Late-Paying Client Checklist for MSPs

Recurring revenue means nothing to a managed services business unless its clients regularly pay their bills. Yet, most IT services businesses do not collect payments when due. In fact, it’s common for MSPs to have an outstanding accounts receivable (A/R) balance well past 30 days. While this may be the norm, there are serious financial consequences for delayed payments. Use this guide to develop action plans to convert customers to your MSP’s preferred collections process and timeline and eliminate tough discussions in the future.