24 Jun G9. The forgot password link did not send me an email.
Posted at 21:01h in
The forgot password link didn’t send an email.
- First, make sure it simply didn’t land in your spam filter.
- 2. For the forgot password email to be sent, your ConnectWise must have a contact record, with the exact same email as the one entered on the Forgot Password screen. The matching contact must also already have a password setup in Connectwise. If either of these things are not the case, then no email will be sent.
- If you have confirmed that neither of the factors above is the cause of the email failure, please refer to additional troubleshooting at this link.